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Our ergonomicOS gaming chairs are designed to accommodate a wide range of body types. However, if you have specific height requirements or concerns, we recommend consulting with our customer care team. They can provide personalised advice and assistance in selecting the right gaming chair for your needs.

Yes, our ergonomicOS gaming chairs feature adjustable seat height mechanisms. However, for individuals with significantly different height requirements, we offer a range of gas lift options to ensure optimal comfort and support.

Absolutely! We offer a variety of gas lift options to accommodate different heights. If you have specific needs, please contact our customer care team for personalised advice and assistance.

Our team of experts can provide personalised advice and recommendations based on your specific needs. We offer DSE assessments to evaluate your workspace and identify the most suitable ergonomic solutions.

Absolutely! We cater to both individual and business customers. To ensure a smooth purchasing process, please provide your company name and VAT number during checkout.

Why do we ask for this information?

1. VAT Invoicing: We'll provide you with a comprehensive VAT invoice, allowing you to claim any necessary refunds or credits.
2. Business Accounts: For recurring orders or bulk purchases, we may offer tailored solutions and pricing.

If you have any further questions or require specific business terms, please don't hesitate to contact our customer support team.

UK Mainland

• Standard Delivery:
• Orders placed before (2.30pm) on weekdays will be dispatched the same day for next-day delivery, including Saturdays.
• Orders placed on Saturdays will be dispatched the following Monday for delivery on Tuesday.
• Bank holidays may affect delivery times. Your order will be dispatched on the next available working day.
• Made-to-Order Items:
• Please allow 2-14 weeks for delivery of made-to-order items.

All our orders are shipped via DPD. You'll receive a one-hour delivery slot and tracking information, allowing you to follow your order's journey. If the scheduled delivery time doesn't suit you, you can easily reschedule it via a weblink provided by email and SMS.

Please note:

• Weekdays (Monday to Friday) are considered working days.
• During peak periods or holidays, delivery times may be slightly longer. Our Customer Care team will keep you informed of any potential delays.

Yes, we currently offer delivery across the European Union. For international shipping options and costs to other regions, please contact our Customer Care team. They will be happy to assist you with your specific needs.

Shipping costs for EU deliveries vary depending on the destination and the weight of your order. Please contact our Customer Care team for an accurate shipping quote.

For EU deliveries, you may be subject to import duties and taxes. These charges are the responsibility of the customer and are typically collected upon delivery. Please check with your local customs office for more information.

We want you to be completely satisfied with your ErgonomicOS chair. If you're not, you can return it within 14 days for a full refund. Please ensure the chair is returned in its original condition, including all packaging. We can provide a gas lift removal tool to assist with disassembly.

To initiate a return, please contact our customer care team. We'll guide you through the process and arrange for a hassle-free collection.

Please note: Returns are subject to our standard terms and conditions.

Arranging a Return

To initiate a return, please contact our customer care team. We'll guide you through the process and arrange for a hassle-free collection. A £45 collection fee will apply.

Collections can take up to five working days, or longer during peak periods or bank holidays. We will arrange a suitable date with you for the collection to be undertaken. Your satisfaction is our priority.

Faulty or Damaged Items

If your ErgonomicOS chair arrives damaged or faulty, please contact our customer care team. We’ll work with you to resolve the issue, whether it’s a repair or a replacement. Rest assured, your satisfaction is our priority.

Once your returned ErgonomicOS gaming chair has been received and inspected, we'll process your refund, minus the £45 collection fee. Please note that processing times may vary.

Please ensure the chair is returned in its original box, along with all packaging where possible. We understand that original packaging may sometimes be damaged during the unboxing process. As long as the chair is undamaged and securely packed in a suitable, sturdy box, we’ll gladly process your return.

If you need to cancel your order, please contact our customer care team as soon as possible. If your order hasn't shipped, you won't be charged. If it has shipped but not delivered, we will attempt to recall the order via our courier.

At Hood, we’re committed to sustainability and minimising waste. Our modular design allows for easy part replacement, ensuring a longer product lifespan. If your ErgonomicOS chair requires repair, our team will work with you to identify the issue and provide a quick solution. 

Please note:

• The warranty period begins on the date of purchase.
• Original proof of purchase may be required.
• Damage caused by misuse, neglect, or accidents is not covered by the warranty. However, we can provide replacement parts for a fee. 
• For more information or to initiate a warranty claim, please contact our customer care team.

If your ErgonomicOS chair requires repair, please contact our customer care team.

To process your request, please provide the following information:

Your Name and Contact Details

Order Number or Reference

ErgonomicOS Model Name

Damaged Part(s):

• Headrest
• Arms
• Back
• Buttons
• Gas Stem

Description of the Issue:

• Please provide a detailed description of the problem.

Visual Evidence:

If possible, please attach photos or videos of the damage.

• Shipping Address:
• Please provide the address where you would like the replacement part to be sent.

Once we've assessed the damage, we'll provide a solution, which may include sending replacement parts or arranging a repair service.

Please note: Damage caused by misuse or neglect is not covered by the warranty. However, we may be able to provide replacement parts for a fee.