Warranty

Hood’s 10-Year Warranty

Hood Gaming Chairs and original parts are covered under warranty for the following time periods;

• 10 Years
• 24/7-use settings, our warranty is reduced to 3 years due to increased wear

The warranty does not cover user damage such as misuse, cuts, flood damage, spills, scratches or burns. This list is not exhaustive.

The warranty covers defects in the manufacturing materials at the time of delivery and defects in the functionality of hydraulics, arm rests, backrest recliner, castors, tilt mechanism, tension control and mesh material. All defects can be resolved easily by virtue of the chair’s modular component design. The defective part can be unbolted and a new replacement part used to keep the chair delivering optimum performance.

Damages made in the delivery process are also covered.

Claim Procedure

To make a claim under the warranty, simply contact our Customer Service Team with details of the problem, your contact details and copy of the sales invoice or purchase order number. We will require video or photographic evidence of the problem.

Replacement parts and tools, where appropriate, will be shipped free of charge.

Parts for all standard Hood models are despatched within 5 working days to the location specified by the dealer.

Bespoke colour mesh orders may take longer to replenish.

We retain the right to send a representative to inspect and correct the issue.

The warranty period begins on the date of purchase.

Damage caused by misuse, neglect, or accidents is not covered by the warranty. However, we can provide replacement parts for a fee.

 

For more information or to initiate a warranty claim, please contact our customer care team at sales@hoodseating.com